Alchemus offer a formal Service Level Agreement for supporting Alchemus. Key features of this service include:
- Formal call receipt and response monitoring processes
- Diagnosis and correction of any verified problems within Alchemus software or documentation, with agreed resolution time-scales structured to reflect the severity of the impact on the customer's business
- Quarterly reporting of SLA performance.
Alchemus strives to provide excellent customer service. We understand the business-critical nature of the environments in which our products are used and are ready to assist you with any problems or concerns you may have.
Our Customers can either call us between hours of operation 7 a.m. to 8 p.m. PST or can send email us at firstname.lastname@example.org